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Five Painless Actions to Improving A Security Guard Services in Cape Town  Uploading ....When property managers hire security guard companies they have got an image in mind of what their contract security force will look like, but too often what they get is absolutely not what they pictured. What we've found is that almost all security guard companies are designed for providing the service that real estate managers want, but too often fail to because of a decrease of ongoing quality control procedures.
Security guard companies are unlike any shopping center that a business manager usually hires. Should you hire a painter, you'll be able to see whether or not they are doing their jobs by investigating the walls. But when you hire a security guard company, how often can you observe whether the guard company is doing their job which incorporates running background checks and drug screenings, providing good training for the guards, and effectively monitoring and supervising your guards. In most instances they probably are, but it is important to implement a system of verification and quality control to ensure that problems associated with the lack of performing these jobs don't begin to occur.
In this informative article we'll discuss five (5) easy steps to improving your security guard service and achieving what you picture as your ideal security guard force.
Test Your Guards Skills
In many states, guards are mandated to get a specified amount of training before they could begin working as security guards. In case your state is one these states, make sure that your security guard company is compliant.
If you are in a state where you will find no state requirements for guard certification, then investigate the kind of training which is being provided by your security company and ask yourself does it seem adequate.
Additionally, is your security guard company performing background and drug screenings on your guards BEFORE they send them for a shopping center? If they may be, they must be providing you with verifications. If not, why?
Another excellent way to screen whether the guard is an efficient fit for the shopping center is usually to conduct a short "interview" to get a feel for that guard and to elucidate your expectations. This initial conversation can tell you plenty about what to anticipate from that guard and it creates a possible opportunity to request a new guard if you are feeling that it's necessary.
Examine Guard Training
Even though most security guard companies have a really thorough orientation that introduces each guard to the corporation itself, in many cases the guard's orientation to his assigned shopping center isn't as complete. We call the orientation for your assigned business "Site Specific Training".
Know what your site specific training appears like:
• Does it occur at your real estate?
• Who does the training?
• How long is each new officer trained?
• How long does the security company double bank? (Double banking is the process of getting a veteran guard working concurrently the inexperienced guard.)
• How thoroughly are your post orders explained?
Determine the answer to each of these questions and guantee that they fit with what you are feeling is adequate. You must even consider sitting in on yoursecurity guard company's orientation plus yoursite specific training to obtain an understanding of what goes into preparing a guard to work on your property.
Appraise Your Guard's Supervision
Guard supervision is without doubt one of the more important factors of excellent security guard service. When security companies provide poor supervision, there is not enough stress placed on preventing error, troubles, and complaints. Insufficient supervision also removes the opportunity for this guard to find out and better understand their duties. If ever the guards aren't being supervised, they start to feel that their work is absolutely not important and they start to view themselves as less of part of the security team. When guards do not feel like part of your team it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and in some cases theft.
Based on the structure of your contract, on-site supervisors is probably not included. If your contract doesn't require on-site supervision, how does your security guard company remotely supervise its guards? Outside of the normal security company field supervisor spot checks, bothmethods of remote supervision that prove most successful are:
1. Officer Tour Tracking Systems
2. Officer Check-Ins
In case your guards are required to make rounds of the business, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote method of monitoring the guards while they really are in your real estate. These tracking systems allow the security guard company to observe the time and log the activity of the guards while they're making rounds to varied areas on your real estate. Most Officer Tour Tracking Systems can generate reports that enable the safety guard company to quickly get an understanding of whether the guard is making rounds. The property manager should also be supplied with an abridged version of these reports. Manufacturers of such systems include Deggy and Timekeeping Systems, Inc.
Along with Officer Tour Tracking systems, we now have found that having a system for guards to test in regularly with the security guard company provides a method of making sure that each guard is safe and alert. By having guards check-in regularly with the security guard company, not less than every half-hour, guards feel that their safety is essential knowning that being awake and alert is a vital part of the job.
After hours inspections of the guards will always be great ways of finding out what is occurring with your security if you are not there. During these inspections, be certain that to ask your security guards questions on their duties and responsibilities to make sure that they understand their jobs. Actually, we recommend having your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies provide a free service geared toward doing exactly that. Remember, when choosing a security consultant make sure that the consultant is absolutely not actually a security guard company. If you do, your audit is guaranteed toturn up problems using your current security guard company.
Meet with your Security Guard Company Regularly
The fifth and easiest step is always to regularly meet with yoursecurity company. Without providing uniform opinion for a security guard company, property managers are missing out on chances to accomplish incremental increases in effectiveness. Topics including tenant comment, guard attrition, response from any remote supervisory systems, and any security audits needs to be discussed during these meetings about securitycompany cape town
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